Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
How long will it take to receive my order?
Since many of our items are handcrafted to order, please allow 3-5 business days for processing. Standard shipping typically takes an additional 3-7 business days depending on your location.
What is your return policy?
We want you to love your home decor. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.
Are the materials used in your products sustainable?
Yes, Sarah Strachan Craft is committed to sustainability. We prioritize ethically sourced woods, organic textiles, and eco-friendly packaging to minimize our environmental footprint.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer international shipping to more countries in the near future.
How should I care for my handcrafted items?
Each product comes with a specific care card. Generally, we recommend hand-washing wooden items and using a damp cloth for dusting to preserve the natural finish and integrity of the craft.
Can I request a custom design or personalization?
We love creating unique pieces! Please contact our support team with your specific requirements, and Sarah will review your request for a custom commission.